Critical care doctor says patients' reliance on chatbots reflects deeper problems in health care

MedicalXpress | Jul 27, 2026

In a new commentary published in Annals of Internal Medicine, Robert B. Shpiner, MD, a clinical professor of pulmonary and critical care at the David Geffen School of Medicine at UCLA, argues that the growing use of artificial intelligence chatbots for health information reflects both health system strain and a broader shift in how patients seek information.